Thank you for using Askflow services!

This Privacy Policy constitutes an integral part of the agreement between you (hereinafter referred to as the “Customer”) and ASKFLOW LTD as an owner of the Askflow website and software (hereinafter jointly referred to as the “Service”). 
This Privacy Policy describes our privacy practices with regard to your Personal Data. Personal Data includes any data about you that specifically identifies you as an individual and information about your activities, such as information about your use of Service, when directly linked to personally identifiable information.We control the ways of collecting your Personal Data and determine the goals for which Personal Data is used. We are a “data controller” within the meaning of the Data Protection Act 2018 (UK Public General Acts), General Data Protection Regulation (EU) 2016/679 (hereinafter referred to as “GDPR”), and other applicable laws pertaining to data protection.
By accepting this Privacy Policy, you provide consent to the collection, storage, use, and disclosure of your Personal Data in accordance with this Privacy Policy and applicable legislation.References to “we”, “us”, “our”, and “Controller” in this Privacy Policy mean ASKFLOW LTD, company number 14847777, address: 15a North Villas, London, England, NW1 9BJ, UK.

PLEASE, READ THIS PRIVACY POLICY CAREFULLY AND CONTACT US IF YOU HAVE ANY QUESTIONS OR CONCERNS ABOUT OUR PRIVACY PRACTICES.

Within the scope of this Privacy Policy, we process the personal data of two types of users.
The first type includes the customers of Askflow services - administrators of the Shopify web store (hereinafter referred to as Customers). The other data subject includes end users (visitors of Customers’ Shopify web stores), who take part in quizzes provided by Askflow as a third-party service (hereinafter referred to as Users).

During the registration procedure and/or use of the Service, we may collect and process some Personal Data. We process personal data mainly to fulfil our contractual obligation. In some cases, we also may process the personal data of Users and Customers to pursue a legitimate interest. Such legitimate interest includes such purposes, as marketing, preventing risk and fraud,  providing and improving our services, reporting and analytics, user support and other communications.

We also may use your Personal Data for the following purposes:

1. processing your inquiries and carrying out operations in relation to Service;
2. analysing and understanding our audience for the purposes of improving Service;
3. preventing, detecting and investigating potentially prohibited or illegal activities, including fraud;
4. investigating violations of this Privacy Policy and/or the agreement, concluded between User and Us, or enforcing them, as well as protecting our rights and interests.

By general rule, we do not share your Personal Data with other companies, organisations, or individuals. By way of exception, we may share your Personal Data when we have a reasonable assumption that access, use, storage, or disclosure of the personal information is reasonably necessary to:

1. comply with any applicable law, regulation, legal process, or legally enforceable governmental request;
2. enforce the applicable law, investigating possible violations including;
3. detect, prevent or solve a problem involving fraud, security or technical issues;
4. protect against harm to the rights, property or safety of the Controller, our Customers, or the public as required or allowed by law;
5. facilitate the use of third-party services.

If the Controller is involved in a merger, acquisition, or sale of assets, we will continue to ensure the confidentiality of any Personal Data and notify affected Customers before Personal Data is transferred or becomes subject to a different Privacy Policy.

We will not share your name, email address, or other identifying information with other Customers. 

We may share the Personal Data of our Customers with third parties for the purposes of checking Customers’ payments, traffic measurement, and/or advertising providers (hereinafter - the “Data Processor”): 

Our Service may contain links to and from third-party websites, apps or other services (including, but not limited to, social media, and payment providers). If you follow a link to any of them, please note that these websites have their own privacy practices. We shall not be liable for these respective policies and any collection, use, or disclosure of your Personal Data related thereto. Please check the third parties' privacy policies before you submit any Personal Data to their services.

If we use third-party vendors to perform certain services on our behalf, such as hosting the site or application, analytics, or other services, such third-party vendors may collect or have access to information about you (e.g. information automatically collected through tracking technologies). Please recognise that we and/or our vendors may store this information and share this information with third parties as necessary to provide you with our services.

We shall use all reasonable measures to protect your personal information from unauthorised access, alteration, disclosure, misuse or deletion. During Personal Data processing, we use all the necessary security features to protect your Personal Data.

We have appropriate corporate systems and procedures in place to protect and secure the personal information you share with us. We also have security procedures that set technical and physical restrictions on the use of and access to personal information on our servers.

Only we and the individuals authorised by us and directly involved in Service provision are allowed immediate access to your personal information. Such persons will strictly enforce confidentiality and prevent unauthorised third parties from accessing your personal information.

Please be aware that our website may be hosted on a server outside of your country. By providing us with your personal information, you authorise its transfer outside your country as part of the use of such personal information in accordance with the applicable law.

We emphasise that none of the existing data transfer methods can be absolutely secure. The company does not guarantee absolute data security in case of unauthorised access by third parties.

We are not responsible for illegal actions of third parties, hackers, criminals, or other violators of the applicable law who may violate the provisions of this Privacy Policy and attempt to collect, in whole or in part, your Personal Data and use it for personal purposes.

The period of processing and storage of Personal Data is 6 (six) years after the end of the current tax year in which your last activities/end of service lifecycle, or deletion of your Personal Account occurred. This is necessary for bookkeeping purposes, as well as to comply with applicable tax/income laws, resolve disputes and enforce our agreements or other legal obligations under the legislation of England and Wales.

Your Personal Data will be stored by us in accordance with applicable data protection laws to the extent necessary for the purposes of processing set forth in this Privacy Policy (please take a look at the “Collecting and Processing Personal Data” section). We will subsequently delete your Personal Data in accordance with our policies or take steps to appropriately ensure data anonymity unless we are required by law to retain your Personal Data for a longer period of time (e.g. for legal, tax, accounting, or auditing purposes).

We do not collect, use or share the Personal Data of children (under the age of majority as per the applicable law). To access our Service, you must be a legal adult under the applicable law and the law of the country where you are located.

A cookie is a small text file that a website stores on your electronic device when you visit the site. First-party cookies are cookies set by the website you’re visiting. Only that website can read them.  In addition, our services might use external services, which also set their own cookies, known as third-party cookies. The first time you visit our website, you will be prompted to accept or refuse cookies.

The purpose is to enable the site to remember your preferences (such as user name, language, etc.) for a certain period of time. That way, you don’t have to re-enter them when browsing around the site during the same visit. Cookies can also be used to establish anonymised statistics about the browsing experience on our sites.

How do we use cookies? Please, find below the description of the types, purposes and a term of use of the cookies: 

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

You hereby shall be duly informed of the existence of automated decision-making algorithms. For example, such automated decision-making algorithms may profile you based on your browsing history and the advert that you click on our website to help us customise the advertisements shown to you according to your interests.

Please, be informed that one of the ways in which we may use Artificial Intelligence (which may be recognised as “automated decision-making”) to help us improve our services. While using AI, we (a) still have a human being involved in the process, so the decision-making process is not fully automated; or (b) use AI in ways that don’t have a decisive impact (for example, to provide you with the best shopping option based on the quizzes results).

YOU HAVE THE RIGHT TO OBJECT, ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION, AT ANY TIME AGAINST THE PROCESSING OF YOUR PERSONAL DATA ON SUCH AN AUTOMATED BASIS. JUST SEND US YOUR OBJECTIONS AGAINST PROCESSING OF YOUR PERSONAL DATA BY AUTOMATED DECISION-MAKING ALGORITHMS TO THE E-MAIL askflowai@gmail.com

We have the right to amend this Policy at any time, without prior notice to each Customer. Any changes we may make to our Privacy Policy in the future will be posted on our Website https://askflow.io/. Where appropriate, we will notify you or seek your consent. Please check back frequently to see any updates or changes to our Privacy Policy.

Right to information - to ask us for information about Personal Data being processed and the reasons for such processing.

Right to access - to get access to your Personal Data that is being processed, as well as to request copies of Personal Data.

Right to Rectification - to ask us to modify your Personal Data in case you believe that this Personal Data is not up to date or accurate.

Right to withdraw consent - to withdraw the previously given consent for the processing of your Personal Data for a purpose. Upon this request, we will be obliged to stop the processing of your Personal Data that was based on the consent provided earlier and, as a result, to stop the Service provided to you.

Right to object - to object to the processing of your Personal Data.

Right to object to automated processing - to object to decision-making based on automated processing.

Right to be forgotten (right to erasure) - to ask for the deletion of the data.

Right for data portability - to ask us for the transfer of your Personal Data (e.g. to transfer your data to another controller).

Our EU representative pursuant to Article 27 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation) is UPWARD DIGITAL OÜ, reg. code 14385707, address: Harju maakond, Tallinn, Lasnamäe linnaosa, Läänemere tee 17-40, 13914, the Republic of Estonia. 

We have appointed a Data Protection Officer who is responsible for keeping our team updated on important requirements on data protection, conducting audits to ensure compliance therewith and addressing potential issues proactively, and interfacing with you to inform them about how your data is being used, your rights to have your Personal Data erased, measures that Controller has put in place to protect your personal information, etc.

You can contact us at any time to share your views about our privacy practices or make any inquiries relating to your Personal Data (its correction, removal, or use) by sending a letter to our e-mail address:  askflowai@gmail.com